A few days before I did the install, I took the computer out and Fed-Ex'd it to Vortech....they had it back to me within 3 days. Usually the vortech kit comes with a Fed-Ex box and voucher for the chip so you can send it in. I believe I had to call them first to get a Return Authorization number to put on the box for my chip when I sent it to them. So... make sure you call them up.
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