Is it just bad luck on my part, or has anyone here started experiencing this? Piss poor customer service among auto parts retailers. In the past couple months I've contacted 23 online retailers via email about some pretty specific Ford, or name brand performance parts. Of those 23 emails, I received replies to only 4! How do people stay in business? Same goes for phone calls, its actually refreshing to talk to a real human, and almost shocking to receive a call back! I left voicemail messages with 3 major fuel pump companies, Magnafuel called me back within minutes. The other two companies never did call back..... I bought a Magnafuel.