I'm sorry you're going through this situation. I do hope you get your car rolling soon.
In some instances when you purchase products from a store, there are stipulations where if you have a problem with that item (i.e. missing/broken parts) you need to return it to the manufacture, not the store. I used to think that was crazy, but that's how it is.
Whoever manufactured the parts should eat the cost of the shipping, due to the inconvenience it has caused you.
Now if you just recently bought your kit and installed it, and it was found to be a faulty MAF says the tuner ( no damage cause by you ) On3 could have done one of two things. Have you send back the MAF for them to inspect. If the MAF is good you are s.o.l. ( and your tuner is incompetent ) you eat the cost of the shipping both ways.
Or two.....have you send it to the manufacture ( which is what they're telling you ). If it is deemed a bad part then you get a new MAF and reimbursed on shipping by the manufacture. If it's not the MAF then well you know the rest.
Bigger companies can afford to give refunds or exchange parts hassle free, but they can and do write it off as a lost or pass the buck to the next customer, which sucks!!!! ( small companies do too )
Anyway, keep fighting for what you believe in, and get your car back on the road asap.
KMS West member, SoCal Chapter
Tuned by Bob Kurgan April 20,2012 at GTR
410w, AFR 225's, solid roller, 91mm, Bigstuff3, 120's, E85, TeamZ...