I bought this “race” intercooler 3 years ago from a member on here who changed his setup. The intercooler only had dyno time, looked new, and for safety I had it tested by a local radiator shop and all checked out.
My car was getting painted few months later so the intercooler went on and I drove with it na as just months prior to paint I installed a new motor and had a turbo ready to be installed after I put some mileage on the new motor. Last summer the turbo was installed and the car was tuned where it made 550/550 at 10#, 650/650 at 15#, and 705 and 780 at 15# and meth… needless to say I was happy.
Late last season I noticed that the turbo didn’t spool as fast and wasn’t making the boost it should of the gate. Figured I had an exhaust leak or a bad coupler and with the winter around the corner the car was parked away. This spring while under the car I found that the tank on the intercooler separated.
Procharger’s Jason Medlin, tech manager, took the initial call and eventually Jon MacQuarrie, assistant tech manager, called me back and told me that they can’t do anything for me outside of offering me a new intercooler at a “discounted price” of $890 plus shipping as judging by the first two pics the intercooler was "overboosted", although he couldn’t tell me a what he meant by overboost as far as numbers go: 30, 40, 50psi, etc. I once again explained that I have an electric boost controller that’s set to 15# and if it was to malfunction it will go of the spring in the wastegate which is 10# and this turbo wouldn’t make 50# of boost if that’s what he’s thinking. Isn’t this a “race” intercooler after all??? Truthfully, Jon seemed like a nice guy but you could tell he was new and was simply making the call. I have left 3 follow up voicemails to Jason explaining my unhappiness with the situation and that I would hope they could at least physically examine the intercooler and could go from there. That request went unanswered. I NEVER asked for a new intercooler and simply wanted a real explanation and possibly have the intercooler fixed and leak tested by them.
I brought the intercooler to one of my customers who welds for the military. His opinion was that the weld had very poor penetration. I then took it to a welder who has done some work for me in the past and had him fix the separated section as well as a cracked section in the weld on the back side which I discovered after pulling the intercooler. His feedback was also the same. I then leak tested the intercooler myself and found another bad section at which pint I decided to simply buy a new intercooler from IceVex, as my faith in this “race” unit is gone and I’m rather shocked at the support from procharger. Again, I NEVER asked for a new intercooler and simply wanted a real explanation and possible solution/repair to the existing unit.