My point is this. You purchased the part from them, obviously because they had a decent price, or you would have bought it somewhere else. They shipped it to you in 2 days. You did not ask for their reccomendtion, you ordered the part you wanted. You called to return it,and he said okay. You got upset because you had not familiarized yourself with their return policy. He got upset with you after you started giving him grief about policies that were in place long before you purchased anything. Sounds like they gave you great customer service, right up until the point that you did not like their policies and started showing your a$$. People are people, whether they own the business or sweep the floor, if you get upset with them, they will get upset back. On top of that, he still gave you a full refund, irregardless of the companies policies. And now he is stuck with an extra part to sell, has lost money and time dealing with you, has his money tied up sitting on the shelf until someone else buys it, and you have the audacity to come on here and bash him after getting all your money back. What if having to give you your money back made the difference in him being able to pay one of his bills on time. (I'm not saying it did, I don't know anyone at that company, or what their financial status is, just trying to make a point), even if that is not the case, that company still had to pull money from it's account because you screwed up. What happens if the next 20-30 people that order do the same thing? At least with charging the 15% restocking fee, he has the option, if he needs to, sell the returned parts to someone else at a reduced price and free his money back up. Just because people are in business, does not always mean they are wealthy, or can afford to stock multiple parts. I have never done business with these people before, but after reading how you were treated, I will check their pricing next time before I buy something. It would have been a different story if they had made the mistake when you ordered, or sent you the wrong part, or even took a long time to ship it.
Last edited by Tony Corley; 07-07-2009 at 12:32 PM.