Beware of Rock Auto - Ford Mustang Forums : Corral.net Mustang Forum
 
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post #1 of 7 Old 05-31-2018, 08:48 AM Thread Starter
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Beware of Rock Auto

BEWARE OF ROCK AUTO!!!!!!!!!!!!!!
I ordered a part for my daughters Jeep and it clearly didn’t match the stock part so I returned it. They got it back and said they couldn’t give me a refund because there was pieces missing. I told them that i returned it exactly the way they shipped it to me. I guess you need to analyze everything you get from them even if it clearly doesn’t work for your car. I recommend going on to their site and looking up the part and verifying every piece is there. Or just buy local and avoid the hassle of them stealing your money by shipping junk that doesn’t work for your vehicle and then not refunding your money!

BEWARE OF ROCK AUTO

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post #2 of 7 Old 05-31-2018, 10:12 AM
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Always pay with a real credit card (not a debit card) and you can challenge such BS.

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post #3 of 7 Old 06-01-2018, 07:48 AM Thread Starter
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Yea, I should have done that. Lesson learned the hard way.
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post #4 of 7 Old 06-02-2018, 11:31 AM
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I've used Rock Auto quite a few times and always had good experiences and enjoyed the savings.
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post #5 of 7 Old 06-02-2018, 01:40 PM Thread Starter
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I have used them countless times before also with out issues. I’m not sure why they want to lose a good customer over them sending me an incomplete part that wasn’t even the part it was supposed to be.
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post #6 of 7 Old 06-02-2018, 01:42 PM
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Quote:
Originally Posted by ttuton View Post
I have used them countless times before also with out issues. Iím not sure why they want to lose a good customer over them sending me an incomplete part that wasnít even the part it was supposed to be.


I had a very similar experience recently, I fought tooth and nail with them and even challenged them through the better business bureau. They are scum


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post #7 of 7 Old 06-29-2018, 12:00 PM Thread Starter
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I ended up disputing the charge through Chase and was able to get my money back! What a terrible business model rock auto has. I had bought a lot of parts through them, but now I will take my money elsewhere.
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